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Friends Quality Cleaning: some Frequently Asked Questions

At Friends we know that different customers have different needs. And new customers usually have questions about our service. We hope we’ve answered most of them below.

However, please call us now on 07876 084 047 if you have any further queries about our Domestic or Commercial quality cleaning services.

Cleaning Agency Friends & You

Q: In what areas do you operate?
A: We cover south east London, in particular Greenwich, Blackheath, Bromley, Catford, Lewisham, Forest Hill, Plumstead, Woolwich, Charlton, Ladywell, Hither Green, Lee. If you are in any doubt whether we cover where you live, just ring on 07876 084 047.

Q: What service do you provide?
A: We provide a general regular cleaning service for homes, offices, and other commercial properties, as well as one-off cleans, after party cleans, after builder cleans.

Q: Are there a minimum number of hours per visit?
A: Yes, the minimum is two hours (most companies stipulate three).

Q: Are you insured?
A: Yes, we are fully insured through “Yourinsurancegroup” insurance.

Q: Can I chat about what needs doing before work starts, just so everything is clear?
A: We consult with all our customers, and give a non-binding quote. And if for any reason things do not go as you would imagine with your cleaner, just call and we shall sort it out.

Q: What if I decide that my cleaner is not suitable?
A: Although we guarantee a notional one month trial period for everyone, in reality, we will change your cleaner as soon as you are not happy.

Q: Can the cleaner come when I am at work?
A: Yes, this can be easily arranged.

Q: Will I have the same cleaner every time?
A: Yes, providing you are happy with her.

Q: Can you provide references and testimonials from other customers?
A: Of course. All our cleaners have excellent references. We screen our staff carefully and conscientiously. After all, they are coming into your home.

Q: Can I specify the time and day the cleaner comes?
A: Almost always. We will make every effort to accommodate your schedule.

Q: What happens if something gets damaged or broken?
A: While our cleaners are always as careful as possible, accidents do occasionally happen. But do not worry – we are fully insured for such unfortunate occurrences. For the sake of everyone’s peace of mind, though, please note that our cleaners will not undertake specialised cleaning of delicate, valuable or antique items.

Q: Who supplies the cleaning materials?
A: For domestic cleaning, you supply the cleaning materials. For our commercial customers (for example, offices) we supply them.

Still have questions? Call us now on 07876 084 047.

“Cleaning Agency Friends have provided excellent service since day one. Kasia is a brilliant cleaner and I am completely satisfied with the standard of work.”

Anna S, Blackheath